Last updated: January 2025
These Terms and Conditions ("Terms") govern your use of the CustomSolutions.ai platform and services ("Service") operated by Realtime Comms Ltd, a company registered in England and Wales ("Company", "we", "us", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
Contact: support@realtimecomms.co.uk
CustomSolutions.ai provides voice AI agent services, including but not limited to:
To use certain features of the Service, you must register for an account. You agree to:
You agree not to use the Service to:
Important Notice for Healthcare Users
If you use our Service in connection with healthcare, medical, or other regulated industries, you acknowledge and agree to the following additional terms.
5.1 Your Compliance Responsibilities: You are solely responsible for ensuring your use of the Service complies with all applicable laws, regulations, and industry standards, including but not limited to:
5.2 No Medical Advice: The Service does not provide medical advice, diagnosis, or treatment. AI agents are not substitutes for qualified healthcare professionals. You must ensure appropriate human oversight of all healthcare-related interactions.
5.3 Configuration Responsibility: You are solely responsible for:
5.4 Business Associate Agreement: If you require a Business Associate Agreement (BAA) for HIPAA compliance, you must contact us to execute such agreement before processing any protected health information (PHI) through the Service.
5.5 Disclaimer of Healthcare Liability: We provide tools and infrastructure. We are not responsible for how you configure, deploy, or use AI agents in healthcare settings. Any harm, misdiagnosis, misinformation, or adverse outcomes resulting from your use or misconfiguration of the Service in healthcare contexts is solely your responsibility.
6.1 Pricing: Our current pricing is $0.12 per minute of voice AI usage, billed in one-minute increments (rounded up). Phone numbers are charged at $2.00 per month.
6.2 Credits: You must maintain a positive credit balance to use the Service. Credits are non-refundable except as required by law.
6.3 Price Changes: We reserve the right to modify pricing with 30 days' notice.
6.4 Taxes: Prices exclude VAT and other applicable taxes, which will be added where required.
7.1 Our Property: The Service, including its original content, features, and functionality, is owned by Realtime Comms Ltd and is protected by intellectual property laws.
7.2 Your Content: You retain ownership of content you create or upload. By using the Service, you grant us a licence to process your content as necessary to provide the Service.
7.3 Feedback: Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
8.1 Call Data: Calls processed through the Service may be logged for billing, quality assurance, and service improvement purposes. You are responsible for informing callers of any recording or AI interaction as required by applicable laws.
8.2 Data Retention: We retain call logs and transcripts in accordance with our Privacy Policy. You may request deletion of your data subject to legal retention requirements.
9.1 Availability: We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable for maintenance or due to circumstances beyond our control.
9.2 Modifications: We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
10.1 To the maximum extent permitted by applicable law, Realtime Comms Ltd and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
10.2 Our total liability for any claims arising from or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
10.3 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Realtime Comms Ltd and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
12.1 We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
12.2 You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will immediately cease.
12.3 Unused credits are non-refundable upon termination except as required by law.
13.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
15.1 Entire Agreement: These Terms constitute the entire agreement between you and Realtime Comms Ltd regarding the Service.
15.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
15.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have any questions about these Terms, please contact us:
Realtime Comms Ltd
Email: support@realtimecomms.co.uk