CustomSolutions.ai is built from the ground up for healthcare compliance. Our entire infrastructure is covered by Business Associate Agreements (BAAs), ensuring your patient data is protected at every step.
The Health Insurance Portability and Accountability Act (HIPAA) requires that any entity handling Protected Health Information (PHI) must have appropriate safeguards in place. When you use CustomSolutions.ai for healthcare applications, we act as your Business Associate.
Every component in our infrastructure that may process PHI is covered by a signed Business Associate Agreement. This creates an unbroken chain of compliance from your application to every underlying service.
Cloud Infrastructure, Database, Email Services
Speech-to-Text Processing
Large Language Model Inference
Healthcare Mailbox for Appointment Data
Most voice AI providers charge $1,000+ per month for HIPAA compliance because they retrofit compliance onto infrastructure that wasn't designed for it. This typically involves:
All data remains within BAA-covered infrastructure throughout the entire flow
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Database connections use SSL certificates.
Role-based access control, API key authentication, and audit logging for all data access events.
All PHI is processed and stored in United States data centers. No data leaves US jurisdiction.
Comprehensive audit trails for all system access, data modifications, and administrative actions.
When evaluating CustomSolutions.ai for your organization, here are the key points to verify:
We can provide copies of our BAAs with Microsoft Azure, Deepgram, and Groq upon request. Each agreement covers the specific services used in our platform.
Request our technical safeguards documentation detailing encryption standards, access controls, and audit capabilities.
Before processing any PHI, your organization must sign a Business Associate Agreement with CustomSolutions.ai. Contact us to initiate this process.
Ensure your organization configures a dedicated healthcare mailbox ($10/month) for appointment data. This ensures PHI never leaves BAA-covered infrastructure.
Contact us to discuss your compliance requirements and sign a BAA. Our team is ready to support your healthcare AI implementation.